Privacy policy

Who we are

Findwick is run by Solid Computing Ltd (company number 07795981, VAT number GB 122 3552 51, registered in England and Wales; registered office: Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS), which decides how your information is used (the “data controller”).

The quickest way to reach us is our contact form, or a reply to any email we send you. Our email address is hello@findwick.com.

When you run a free check

• The website address you enter.
• The report we make from that website’s public pages. Anyone with its link can see it for 90 days, and then the link stops working. We keep a copy for 3 years, to improve our checks and to see how websites change over time.
• The details we read from those public pages, such as page titles, descriptions and links (not whole pages). We keep them for 1 year, so we can fix problems with the check.
• Your IP address, used to limit how many checks one person can run. We keep it for no more than a day for that purpose, and in server logs for 14 days.

We keep reports and page details because it’s in our legitimate interest to make the check accurate. They describe public websites, not people. If it’s your website, you can ask us to delete everything we hold about it, and to stop checking it: see FindwickBot or contact us.

When you send us a message or email us

Your name, email address and message reach our inbox so we can reply. Emails to our findwick.com addresses pass through our email system, which deletes its copy after 30 days. We keep messages only as long as we need to deal with them.

When you sign up for our service or save a report

When you sign up for our service, your name, email, website and answers, and any fixes you approved on your report, are emailed to our inbox so we can reply, and we email you a confirmation. We use them only to contact you about our service, and you can ask us to delete them at any time.

When you save a report, we first email you a link to confirm your address. Once you confirm, we keep your email address, which report it was, when you ticked the box and when you confirmed. We use them only to email you that report and to tell you when Findwick can fix what it found. Every email has a link to unsubscribe, which deletes your address. If you don’t confirm, we delete your address after about a week.

When you become a customer

We keep your name, your business’s name, your email address and phone number if you give them, your website, what you approved, and what we changed and when. We need them to do the work you asked for. We keep them while you’re a customer and for a year after you leave, so we can answer questions about the work. Invoices and payment records are kept for six years, because UK tax law requires it.

You pay through Stripe, our payment provider. Your card or bank details go to Stripe, not to us: we see only the last four digits and whether a payment went through.

Your Google figures and your website login

With the access you give us, we read your Google listing’s figures (how often people saw you, the calls, direction requests and clicks to your website) and the searches you come up for and the clicks to your website in Google’s free website dashboard. We use them only to do the work, to write your Monday and monthly notes, and to measure the six-month guarantee. We delete them within 90 days of you leaving.

We use your website login only to make the changes you approved. We don’t look at, copy or keep customer records or messages your website holds.

If we wrote to you first

We sometimes write to a business we think Findwick can help, by letter or, for limited companies and LLPs, by email, with the free check of its own website. We find businesses in public lists, such as regulators’ registers and business directories, and check each company on the public register at Companies House. We take contact details only from the business’s own website, and we never guess or buy email addresses.

We keep the address, where and when we found it, and whether you replied. Our reason is our legitimate interest in telling a business about problems with its website that it may want fixed. If you don’t reply, we delete it all after 12 months. If you ask us not to contact you again, we keep only your address on a list of people we never contact, so that we don’t. You can object at any time by replying to our email or through our contact form.

When you ask us to stop checking your site

We email a link to the address you give, to confirm that the request comes from the website. Once you confirm, the website’s address goes on our list of sites not to check. We don’t keep the email address: it’s deleted when you confirm, or after about a week if you don’t.

So that nobody can use these two forms to send someone a stream of email, we send an address only a few confirmation emails a day. To count them, we keep a scrambled code made from the address, rather than the address itself, for about two days.

Where it’s kept, and who helps us

On Amazon Web Services in Ireland (EU). We also use a few services that handle data for us, only for the jobs named here:

• Google reCAPTCHA, to stop automated abuse of our forms;
• Stripe, to take payments;
• Google Workspace, the email we use when we write to a business first, and Mailmeteor, which sends those emails from our own mailbox;
• Calendly, if you book a call with us;
• Gmail, where messages to our findwick.com addresses and from our forms arrive.

Where any of them handle data outside the UK and the EU, it’s protected by the UK’s data bridge with the United States or by standard contract terms.

A report shows the logos of the websites in it. Your browser loads them from Logo.dev, which sees your IP address, as any website you visit does. We don’t send Logo.dev anything about you, or which report you’re reading. Logos provided by Logo.dev.

Your rights

You can ask to see, correct or delete your information, or object to how we use it, through our contact form or by replying to any email from us. If you object to us writing to you, we stop. You can also complain to the Information Commissioner’s Office (ico.org.uk).